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Seeking Job: Management, Marketing, S
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Position Desired: Management, Marketing, S
Cover Letter:
Effective cross-cultural management experience from working in Asia
Effective in analyzing and identifying key issues for new operations
Call Center Operations: team leader, floor supervisor, training agents & closing
Exceptional communication skills and oral presentation capabilities
Experienced in developing and conducting custom training programs
Experienced in campaign development for specialty clients
Proven sales & management skills with both products and services
Skilled at problem solving, trouble shooting and effective solutions
Sales and marketing: cold calling, survey fulfillment, fund raising
Quality control monitoring for procedure and compliance as well as training
Statistical quota analysis for tracking campaign averages and goals
CSR: order processing, customer relations, complaints & confirmations
Philippine experience (3) different centers for all aforementioned from above: Makati, Isabella & Ortega’s
Education:
Lake Highlands High School: speech & communication
Richland Jr. College: communications
Southwest State University: speech & communications
MCI Telecommunications: sales training, database development, CSR training
Zig Zigler training seminars for positive mental attitude
Bill Glass ministry training & special study
Exe-“U” Train Computer; Microsoft Windows & Excel Certification
Work History / Experience:
12/09-10/11
Premium Carpet Masters
Dallas, Texas
Facilitate day to day operations of the marketing & sales department
Responsible for quality control of appointment set by marketing agents
Coordinating appointments for installation of products sold by the sales force
Customer relations and sales for walk in customers
Resolving customer complaints
Collections for aging reports and past due accounts
Tracking daily sales before submission to accounting
Customer development and appointment setting
Hiring of new marketing agents for sales department
Training of new employees & orientation
Monitoring of employee time cards for compliance & punctuality
Development of S.E.O program for enhanced internet presence
Weekly owners meeting for business concerns and budgets
Contact: Becky Rawlings
(214)342-8454
01/0711/09 United Pro Cleaners
Philippines
Operations management: floor supervisor & team leader
Cross-cultural training of Philippine marketing agents
Sales and marketing outbound campaign for home services
Developed and implemented marketing strategies
Lead generation of prospective clients
Oral presentation of products & services
Closing and setting of appointments
Customer confirmations for validity
CSR inbound for complaints
Monitoring of quality control and compliance
Data operations for statistics and tracking
Contact: Trey Thompson: (214)986-8158
10/0601/09 Padrino Foods
Dallas, Texas
Contractual marketing and sales-contract position as needed
Promotional marketing of specialty foods
Identifying potential partners and negotiating business arrangements
Sales and knowledge of manufactured products
Conduct “Remote Selling” activities
Customer development for prospective client
Research & development of custom food products
USDA procedure and compliance for daily production
Inventory control for order fulfillment
CSR: inbound order processing and compliance
Contact: David Luther
(214)636-1129
03/0610/06 Town & Coutry Foods Dallas, Texas
Outbound cold calling for specialty (organic) food products
Extensive knowledge of all natural meats & organic vegetables
Database maintenance and development for lead generation
Appointment setting for prospective customers
Training of agents for specialty food programs
Quality control monitoring for professionalism and compliance as well as training
Research and confirmation for quality customer appointments
Audit and investigate risk management issues and credit application
CSR: order processing of sales and credit applications
Company went into bankruptcy
Contact: Karen York (469)230-9859
02/0301/06 Intertex/Veer Dallas, Texas
Marketing and sales of clothing apparel
Operated as a independent consultant
Conducted trade show and sales presentations
Sales of specialty advertising and promotional products
Evaluating project ideas and budget issues for customers
Research and development of customer data base
Conducted reference checks for credit applications
Outbound cold calling for prospective customers
Project development and analysis of gross margin profitability
Collection of past due accounts
CSR: Inbound for client relations and resolution of credit dispute
Contact: Carol Sue (214)850-5115.
04/00-11/02 Dallas Observer Dallas, Texas
Sales of human resources advertising for national accounts to 13 newspapers
Research and development of prospective advertising clients
Managed national accounts for advertising firms
Contractual arrangements as well as terms and conditions
Outbound collection of delinquent/past due accounts
Employment/recruiting advertising development and placement
Development of text bylines for advertising
Development of display advertisements
Payment processing and credit analysis
CSR: respond to customer inquiry (inbound) for specialty advertising
Contact: Dan Hyer (214)757-9000
12/95 to 03/00
MCI Telecommunications Austin, Texas
Sales and marketing of business communications packages
Assisted in identifying new clients on outbound campaign
Preparing and presenting business proposals
Contract negotiations for small business customers
Client credit analysis and cost projections,
Research and development of customer prospects
Quality control monitoring for agent knowledge and training
CSR: inbound for issues regarding billing and customer complaints
Contact: No longer in business
08/92 to 11/95 Interstate Battery Systems of America
Dallas, Texas
Distribution center specialist for automotive, motorcycle wheelchair batteries
CSR inbound for order processing for national distribution to 286 dealers
Database maintenance for national accounts and inventory modification
Data entry of order processing
Invoice/billing for distributors and dealers
Freight ration cost projections,
Damage assessment and reimbursement
Shipping and receiving to dealers for point of sales products
Tracking and tracing of shipments for delivery and confirmation
Contact: Mike Lawler (972)991-1444
Skills:
Excellant Communiation
Computer Literate
Management & Training
Proposals & Budgeting
Inbound & Outbound Calling & CSR
Data Entry & Database Developement
Q.C
Statistical Reporting & Tracking
Desired Compensation / Salary:
Will Discuss
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