Competitive Salary Package and Benefits Awaits!
HMO Plus dependents
Group Life Insurance
20 Leave Credits
Discounts from our partner Fast Food Chain
Skills Enhancement Training
Exclusive Gym Membership Discounts and other perks from our fitness partner
ESSENTIAL DUTIES AND RESPONSIBILITIES
What you will do
We have created this role as we require an online card fraud subject matter expert who can help us adequately monitor transactions for fraud to proactively mitigate chargebacks. This is a high-impact role due to the direct impact it has on seller happiness and our chargeback rates - which are tied to the businesses' bottom line and reputation. The role will be responsible for (but not limited to):
1. Buyer/Order Fraud Investigations and Chargebacks (50%)
Monitoring transactional fraud rules to mitigate card and PayPal fraud.
Conducting buyer/order fraud investigations and working closely with seller risk to escalate any suspicious sellers.
Making decisions such as refunding/rejecting high-risk orders and banning buyers.
Monitor all internal and external alerts to refund potentially fraudulent orders.
Working on tips/escalations from the risk and compliance team or other teams.
This is a unique opportunity for an experienced card fraud SME to come in and help us monitor transactions.
Monitoring dispute queues and responding to chargebacks
Defending chargebacks (both for fraud and service reason codes) for MC, VISA, AMEX and PayPal effectively and efficiently.
Communicating with buyers and sellers via email to compile additional defense documentation.
These include anything else your manager/team requires you to work on e.g: seller risk processes.
Seller Risk Onboarding, AML, CTF, KYC & Sanctions checks (50%)
Reviewing sellers for content policy violations & fraud
Banning sellers who are fraudulent or pose a high financial risk to Paddle
Conducting KYC and Sanctions checks on new sellers
Involves using 3rd party KYC & sanctions tools to verify sellers
Emailing sellers for information and providing risk specific support to sellers
Managing Ad-hoc compliance projects & handling suspicious seller escalations from other departments
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